International Gift Delivery Policy

Here at Universal Gift Baskets we understand that when you place an order, you expect your gifts to be delivered on time. Our delivery policies and an explanation of how we process your orders are listed below.

• Alcohol Gift Giving Policy
• Call the recipient to arrange delivery
• Cancellation policy
• Delivery attempts
• Shipping status notification
• Easy returns
• Gift delivery times
• Gift packaging and containers
• Guaranteed delivery days
• Holiday Delivery Information
• Incorrect recipient information
• Multiple gifts ordered to the same address
• Order rejected by a recipient
• Prepayment policy
• Special Delivery Locations
• Standard locations

• Residential addresses
• Business addresses

• Special locations

• Hotels
• hospitals
• Schools / Colleges
• Churches/Temples
• Military bases

• Replacement policy
• Transaction verification
• Anti-fraud telephone verification
• Phone Verification FAQ
• Credit card
• PayPal
• Legal terms

Alcohol Gift Giving Policy

Delivery methods

Depending on the delivery location (country or state), gifts containing alcohol are shipped via the postal service or delivered by our local delivery agents.

Product substitutions

The contents of each gift basket are subject to local availability. Items may be substituted for others of equal or greater value. In cases where equivalent substitutions are not available, we will contact you to discuss alternative gift options.

Age verification

When delivering any gift containing alcohol, the delivery person must obtain the signature of a person of legal drinking age in the country of delivery.

The legal drinking age is 21+ in the US or 18+ in many other countries. Be sure to send alcohol gifts to a recipient who is of legal drinking age in their country .

If no eligible recipient is present, the delivery person will not leave the gift at the door and will instead make another attempt to deliver it.

Retry policy

If the initial delivery attempt is unsuccessful, we will retry delivery once or twice, depending on the shipping company (some shipping companies may leave the package at a pickup point). Please make sure an eligible person is available to sign for the gift to avoid delivery delays.

If we are unable to deliver to the recipient after attempts by the shipping company, our customer service team will be in touch to discuss next steps.

Legal age confirmation

By purchasing a gift containing alcohol, you confirm that you and the intended recipient meet the legal age requirements, which are 21+ in the US and 18+ in other specified countries. Age verification may be required during the purchasing process.

Call the recipient to arrange delivery

We usually request the recipient's phone number to ensure smooth delivery. Calls are usually made when the delivery is made by a local courier to ensure the recipient is home at the scheduled delivery time.

Please note: In some cases, we do not need to call the recipient. These cases include: when the order is handled by a third-party shipper such as DHL, FedEx or UPS. These services have their own address verification requirements and procedures, over which we have no control.

Cancellation and refund policy

Please review our Cancellation and Refund Policy for more details.

Delivery area and shipping costs

We deliver to all major cities and towns in the countries served . If you don't see the country you're looking for in the list of serviced locations, we can still check if delivery is possible from our regional center. In these cases, the delivery time may take longer and we will inform you of the new delivery estimate. Please contact us if you are unsure if we serve a specific location.

Delivery attempts

If delivery is attempted by a local courier and is unsuccessful due to the recipient's absence, the gift may be dropped off at the local post office where the recipient can collect it later. In this case, a note will be left on the recipient's door.

Please note: We cannot be held responsible if the recipient does not collect the gift within 2 business days of the date of attempted delivery, which will result in the contents of the gift being spoiled and discarded.

The signature of a person over 21 years of age is required at the time of delivery of the gift of alcohol. The gift containing alcohol cannot be left at the door and delivery will be attempted again if no one over the age of 21 is home at the time of the initial delivery attempt. By purchasing this gift, you confirm that you are at least 21 years old and that the gift recipient is at least 21 years old.

Shipping status notification

It's easy to track the status of your order online here . If you prefer, you can also check your order by contacting us using the information here . Please have your order number ready for quick service. If we have any difficulties with your order, we will contact you by phone and/or email.

Please allow us a minimum of 2 business days to process your order for gift delivery to your chosen destination.

In many countries, we offer next day delivery. Please see the list of countries with international gift shipping services for specific delivery time information.

Please remember that we cannot guarantee deliveries on Sundays or legal holidays.

Please ensure your order information is accurate and complete to avoid delivery delays.

Gift delivery times

Our deliveries normally take place during the day and into the evening. We can deliver from 9:00 am or until 10:00 pm

We can accept requests for a morning or evening delivery, you can make your request by leaving a comment in the comments field while placing your order or by contacting our Customer Service Team, we will do our best to deliver your gift to the desired time, however, we currently cannot guarantee an exact delivery time. Stay with us! We will stay informed!

If your intended recipient will be at work on the day of your scheduled delivery, we suggest sending the arrangement to the workplace. Please note: an incomplete or incorrect address or phone number may delay delivery.

Gift packaging and containers

The type of gift packaging varies depending on the delivery location and the season. Gifts may arrive in a traditional gift basket, box or chest (all subject to regional availability) and packaged in cardboard for shipping (when necessary).

Sometimes the stuffing and protective packaging on gifts may look different than the images shown, but it is always the highest quality option available regionally to protect your gift during shipping. We reserve the right to substitute basket type, bow color and wrapping at the discretion of the local designer and holiday theme.

Guaranteed delivery days

Deliveries worldwide

Delivery dates are guaranteed* for all shipping methods, as described in the chart below. If our courier does not meet the delivery date, we will refund the shipping costs of your order.

*Delivery on Saturdays can be guaranteed in Germany for an additional shipping fee during the weekend.

*Circumstances beyond our control, such as adverse weather conditions, natural disasters, COVID-19 lockdowns and delays, strikes, etc., will void the delivery guarantee. Please note that the delivery guarantee specified by country applies to orders placed before 10 am local time with all necessary address information. Additionally, if the recipient is not at home/could not receive the package or the address provided is incorrect, we cannot guarantee delivery and cannot provide a refund; This does not qualify as our courier not delivering.

*If ordering gifts to the US, please see shipping policy below:

Deliveries and shipping methods in the USA

Orders received before 12:00 pm EST Monday through Friday may be shipped the same day or on a requested future shipping date. Orders received after 12:00 pm EST will be shipped the next business day or later.

We provide estimated delivery times for standard delivery** during ordering.

We do not deliver to PO BOX addresses. All deliveries are made to physical addresses only.

To track the progress of your order, visit your account.
Please contact our Customer Service team if you have any concerns or questions about your delivery.

Holiday Delivery Information

During peak holiday periods, such as Christmas and other major holidays, our delivery capabilities may be affected by increased order volume. We are committed to transparency and want to provide transparent information about what to expect.

1. Delivery Date Flexibility: Due to high demand during these holiday periods, we may require some flexibility in delivery dates. While we will do our best to meet your preferred delivery date, we cannot always guarantee same day or next day delivery during these times.
2. Realistic Delivery Expectations: Please understand that delivery times may be longer than usual during the holiday season. We recommend placing your orders well in advance (2 or more weeks) to ensure timely delivery.
3. Delivery Guarantees: Some expedited delivery options, such as express, overnight, or Saturday delivery, may be subject to delays during the holiday season. While we offer these services, please note that exceptional circumstances beyond our control may affect delivery times.
4. Alternative Options: To ensure your gift reaches its destination on time, we recommend that you consider non-peak holiday delivery or choose our standard delivery option. These options are more likely to provide a smooth and timely delivery experience during the holiday season.
   

Incorrect recipient information

If delivery cannot be made due to the recipient's address being incorrectly specified, UniversalGiftBaskets.com will not be liable for delays or failures in delivery; therefore, no refund will be possible.

Most of our orders are handled by third party shipper such as DHL, FedEx, UPS or others, so whenever the address is incorrect: updates in their systems and redirection may delay delivery by 1-3 business days OR give lead to a total failure of delivery (when the useful life of the product no longer allows for delays in delivery).

Because of this, we strongly recommend that you double-check the address and specify a working recipient's phone number to ensure timely delivery.

If the recipient has moved or is unable to receive the gift at the location within 2 business days of the delivery attempt: the shipment will be returned or destroyed, so no refund will be possible.

If the recipient's delivery information is incorrect and alternative information is not provided in a timely manner, the order will be canceled as undeliverable and the refund amount will be determined on a case-by-case basis based on the costs associated with the order.

Multiple gifts ordered to the same address

If you have ordered more than one gift to the same address, the gifts may not be shipped from the same fulfillment offices (or warehouses).

Therefore, items may arrive in separate boxes or at different times. We will do our best to match the arrival time of all items in your order, but we cannot guarantee that all items will arrive at exactly the same time; however, we can guarantee that your gifts will arrive on your requested delivery date.

Rest assured: you will not be responsible for shipping costs if items need to be shipped separately.

Order rejected by a recipient

It's rare, but sometimes a recipient may refuse to accept the order for personal reasons or their company policy. In such cases, we will offer you the option to redirect the order to another address or recipient in the same country. If we have incurred costs for processing the order and delivering it to the initial recipient, an additional payment may be requested for redirecting the order. If you do not offer the option to redirect the order to another address or recipient in the same country: no refund will be possible. This is because each item delivered is made to order and many items are perishable and cannot be reused for another order.

Prepayment policy

All orders processed by our company must be 100% prepaid; We will not be able to send any gifts until we receive full payment.

Special Delivery Locations

Sometimes the recipient is not at home or in the office. At UniversalGiftBaskets.com we are dedicated to making it easy for you to send luxury gifts anywhere in the world, even when your recipient is in a non-traditional location, such as a hotel, hospital, school, or even a church.

When we deliver to special locations, our couriers are often not allowed to enter these facilities to deliver the gift directly to the recipient; These deliveries will be made at the reception desk and from there they will be transmitted to the recipient.

Please note: While these deliveries have a very high success rate, we cannot always verify that your recipient has received the gift, especially if we do not have a working phone number for them. We are not responsible for any problems that arise with the gift once it has been delivered to reception. Make sure the recipient can receive packages at that facility and confirm that the recipient is known there by the name you specified on the order form. We cannot accept responsibility for delays or failures in delivery due to the recipient's organization refusing to accept the gift.

Gift delivery at standard and special locations

• Standard locations
• Residential addresses
• Business addresses
• Special locations
• Hotels
• hospitals
• Schools / Colleges
• Churches/Temples
• Military bases
  

What do I do when they are not at home?

Sometimes your recipient is not at home or in the office. With other gift basket companies, this can make it difficult to deliver your gift, but not with UniversalGiftBaskets.com ! We are dedicated to making it easy for you to send luxury gifts anywhere in the world, even when your recipient is in a non-traditional location.

When we deliver to special locations such as schools, churches, hotels, hospitals or other restricted offices, it is often the case that our couriers are unable to enter these facilities to deliver the gift directly to the recipient. These deliveries will be made at the reception and from there they will be transmitted to the recipient. Please note that while these deliveries have a very high success rate, we cannot always verify that your recipient has received the gift, especially if they do not speak English or if we do not have a working phone number for them, and we cannot is responsible for any problems that may occur with the gift once it is delivered to reception.

There are a few things you, the customer, can do to help ensure successful delivery to special locations:

1. Please be sure to provide us with a local phone number that works directly for your recipient.
2. Ask your recipient to keep an eye out for a package that will be delivered to the front desk; This way, they can be sure to communicate with the front desk about the arrival of the gift.
3. Contact your recipient to ask about the gift once it has been delivered to the reception.
   

Deliveries to residential addresses

A residential address must include all relevant information, including the door code and the resident's full name. It is important to ensure that your name appears on the mailbox or that the official resident's name appears on the order form. Otherwise, the delivery attempt may fail.

In the event that the recipient is not at the address at the time of delivery, a delivery notice should normally be left in the recipient's mailbox specifying the date and time of the new delivery attempt together with the contact details of the shipping company for convenience. Typically, three delivery attempts are made before the gift is sent to the nearest collection point for later collection. Alternatively, the gift can be left in a secure location or with the building concierge only if the courier deems that option acceptable. It is worth mentioning that, in most cases, it is possible to redirect the gift to an alternative address (for example, the recipient's office or school); however, an additional shipping fee may apply which will result in a delay in delivery of the order.

Please note that the delivery procedure may vary depending on the destination country and the internal policy of the local shipping company.

Deliveries to commercial addresses

Our couriers are often not allowed into internal company offices to deliver gifts directly to recipients. In this way, delivery is made at the reception of the destination company. Although these deliveries have a very high success rate, we are not responsible for any problems that may arise with the gift once it is delivered to the office reception.

To ensure successful delivery, in addition to the company name, full address and contact number, it is advisable to specify the name of the recipient's department and their position within the company, if known. Please ensure that the delivery day does not fall on a weekend or local holiday, delaying delivery to the next business day. It is worth mentioning that in most cases it is possible to redirect the gift to an alternative address (e.g. residential); however, an additional shipping fee may apply.

Please note that the delivery procedure may vary depending on the destination country, the internal policies of the office and the local shipping company.

Deliveries to Hotels

Our couriers are often not allowed into hotel premises to deliver gifts directly to recipients; thus, gifts are delivered at the reception desk. Although these deliveries have a very high success rate, we cannot be responsible for any problems that arise with the gift once it is delivered at the reception.

If a delivery is made to a hotel and the recipient is not known there (i.e. the reservation was not made in the name of the recipient but in the name of their companion), the delivery may be refused and the gift may be sent return to our warehouse. Therefore, we must know the name of the reservation along with the recipient's name and room number. It is essential to communicate the arrival and departure dates of the recipient to avoid confusion in the event that delivery must be delayed for reasons beyond our control.

Please note that the delivery procedure may vary depending on the destination country, as well as the internal policies of the hotel and the local shipping company.

Deliveries to hospitals

Our couriers are often not allowed into hospitals to deliver gifts directly to recipients. Depending on the hospital's internal policy, packages are delivered to the administration desk or to the department where all incoming packages are delivered. Although these deliveries have a very high success rate, we are not responsible for any problems that arise with the gift once it has been delivered to the facility.

It is mandatory to specify whether the recipient works at the hospital (must provide department name and position) or is a patient there (must provide department name and room number).

We strongly recommend that you ensure that the contents of the gift are permitted for your recipient (in case they are a patient) and confirm that the recipient is known to the hospital by the name provided.

It is advisable to know the date your recipient left the hospital to avoid confusion in case the delivery must be delayed for reasons beyond our control. It is worth mentioning that in most cases it is possible to redirect the gift to an alternative address (e.g. residential); however, an additional shipping fee may apply. Please note that the delivery procedure may vary depending on the destination country, as well as the internal policies of the hospital and the local shipping company.

Deliveries to schools

It's easy to send your gifts to teachers or students. If your order is going to a school, please specify in the Comments field whether the recipient is a student or a staff member. You may also want to check the school's policies regarding surprise deliveries to ensure that our delivery does not disrupt class or violate school policy.

Our couriers are often not allowed into these facilities to deliver the gift directly to the recipient. Thus, these deliveries will be made to the administration table or to the corresponding department in accordance with the school's internal policy. We recommend that you contact the recipient immediately, informing them to collect the gift(s) to avoid further problems. Although these deliveries have a very high success rate, we cannot always verify that your recipient has received the gift. Therefore, we cannot be held responsible for any issues that arise with the gift once it has been delivered to the premises.

It is worth mentioning that in most cases it is possible to redirect the gift to an alternative address (e.g. residential); however, an additional shipping fee may apply. Please note that the delivery procedure may vary depending on the destination country, the school's internal policies, and the local shipping company.

Deliveries to Churches/Temples

To ensure successful delivery, the full name of the church or temple is needed, along with its full address. It is important to specify whether the recipient works at the church (you must provide the position) or is simply visiting on the day of delivery (you must provide the name of the occasion, e.g. wedding, mass, funeral).

However, if our couriers have trouble locating the recipient, the gift can be left with church staff.

Unfortunately, we cannot guarantee the exact time, as deliveries are made by a courier service with its own delivery schedule, which we usually cannot influence. Anyway, we will pass your request to the local courier, so they will do their best to meet your expectations if the requested time is possible.

Although these deliveries have a very high success rate, we cannot always verify that your recipient has received the gift and we cannot be responsible for any problems that occur with the gift once it has been delivered to the church or if the recipient is missing. at the location at the time of delivery. In most cases, it is possible to redirect the gift to an alternative address (e.g. residential); however, an additional shipping fee may apply.

Please note that the delivery procedure may vary depending on the destination country, as well as the internal policies of the church and the local shipping company.

Deliveries to military bases

There are no guarantees for orders shipped to military addresses such as APO or FPO, including how long it will take for the package to arrive or whether the package will actually be delivered to the recipient. You place these orders at your own risk. We will provide proof that the package was shipped and will do our best to ensure delivery. To avoid problems with these orders, please make sure the address you provide is correct and that the person you are shipping to actually has a military address. Please make sure the address provided matches the fixed personal military address format:

• Line 1: Rank/Rate, First and Last Name
• Line 2: Unit number and box number
• Line 3:
• Location field: APO/FPO/DPO (APO is used for Air/Army Post Office; FPO is used for Fleet Post Office; DPO is used for Diplomatic Post Office)
• Status field: AE/AP/AA (AE is the abbreviation for Armed Forces; AP is the abbreviation for Armed Forces Pacific; AA is the abbreviation for Armed Forces of America)
• Then enter a 5-digit zip code.
  

Example 1:
CPT JOHN DOE
UNIT 2050 BOX 4190
APO AP 96278

Example 2:
SGT ROBERT SMITH
PSC 802 BOX 74
APO AE 09499

Delivery to a military address will take at least one week and may take up to 6 weeks. Very limited tracking is available for shipments to military addresses. Our experience shows that packages sent to complete and correct addresses are almost always received. But even a small error in an address can cause a package to be delayed or lost altogether.



Please note: We cannot accept responsibility for delays or failures in delivery due to the recipient's organization refusing to accept the gift.

Don't see your recipient's location here? Don't worry! Simply contact us , tell us where your recipient is and we'll make sure your special delivery arrives where you want it.

Replacement policy

Occasionally, minor substitutions may be made to your gift baskets due to product unavailability for rush orders OR orders shipped to remote locations. Review our .

Gift Substitution Policy

In our quest to send the highest quality gifts to so many places around the world, we find ourselves dealing with many different countries, many different people, and a wide range of delivery restrictions. We strive to reduce these restrictions so you can send the best gifts to any country exceptionally quickly. That's why you may find that small substitutions have been made to your gift baskets when they arrive.

To meet your important deadlines (that last-minute birthday, almost forgotten anniversary date, or sudden business venture) and to make things easier for you, we will use local suppliers, who may have slightly different inventory, to ensure on-time delivery. Rest assured, we will never sacrifice the value of your gift basket or make a selection that is markedly different from what you ordered, and you will still enjoy the excellent, easy-to-use service that UniversalGiftBaskets.com offers.

Imagine, for example, that you just remembered your boss's birthday and that he is currently in Massachusetts on business. So head over to UniversalGiftBaskets.com and choose a premium wine gift from our website to be delivered to your hotel with a card. By law, alcohol cannot be shipped from outside the state of Massachusetts; however, local vendors can ship within the state, so we will use one of our local vendors to put together your boss's gift basket. Rest assured that your boss will receive the same high quality wines you ordered. If you decide on a collection of six premium red wines, then six high-quality red wines will appear in your boss's hotel room on his birthday.

You should know that these types of situations are exceptions and not the rule, but they do happen occasionally and we want to keep you informed every step of the way. We guarantee that no matter the situation, you and your recipient will be delighted to send and receive exquisite gifts with ease when you need them most.

Transaction verification

Each order must undergo detailed verification to ensure the transaction is secure and protect your financial information.

In some cases, our order verification team may request additional information; If we are unable to contact you or you do not provide the required information in a timely manner, your order may be delayed.

Please note: Your order will not be shipped until our anti-fraud team verifies your financial information. For more information about our payment verification procedures.

Payment verification policy

Anti-fraud telephone verification for new customers

When you place your first order at UniversalGiftBaskets.com, your security and privacy are our utmost concern. That's why we use the latest in online security protocols and constantly implement procedures designed to protect you from online and credit card fraud.

One of these procedures is our Anti-Fraud Phone Verification for new customers. When you place your first order with us, we'll give you a quick and courteous phone call to make sure it's really you using your payment method. The process is quick and easy (we can usually verify your order within 24 hours) and keeps it secure.

Below are answers to some of the most common questions we receive about our phone verification policy, or you can go to the section about the payment method you used:

• Credit card
• PayPal
• Wire transfer,
  

Phone Verification FAQ

1). I shop online frequently and none of the other companies call me to verify the order. Why are you calling?

As you may know, we serve over 200 countries worldwide and this exposes us to many fraudulent order attempts because most shippers send a gift to a different address than their billing address. To prevent fraud, our staff may ask security questions that allow us to verify your identity and ensure that the person who placed the order is genuinely the cardholder, thereby protecting the security of the transaction, your credit card account, and your privacy.

2). I have ordered from you in the past so I am not a new customer. Why did you call me again?

Our database uses a complex check of your previous order history. If you spelled your name differently or there are changes to your email or billing address, we may need to verify your order again to make sure you are the legitimate holder of the credit card.

3). What criteria do you use to verify orders against fraud?

Our system uses over 30 different proprietary criteria to check for credit card and PayPal fraud and ensure each order is authorized by the actual credit card holder. When necessary, we will contact the credit card issuing bank or other financial institution to confirm that the cardholder authorized the transaction.

Additionally, our system uses 3D Secure for online credit and debit card transactions. This system will transfer you to a secure page during the checkout process, where your bank will ask you to provide verification via an SMS code.

4). When you verify my credit card number, why do you ask for the first six digits of the number; Do other companies verify the last four digits?

Verifying the first six digits of your credit card number is a more accurate way to ensure that the actual cardholder placed the order. The first six digits also allow us to verify the type of credit card being used.

5). How can I make sure the person calling is a representative of your company?

Our representative can provide you with your order invoice number, recipient details and billing address on the order. While you may be asked to verify a few digits of your credit card number, our representative will never ask you to provide your entire card number as part of the verification. If you have questions: you can call any of the published numbers again.

6). I feel uncomfortable answering security questions. Can I cancel my order?

Of course: you can cancel your order before shipping.

To do this, you can send an email to our customer service department: info@UniversalGiftBaskets.com and provide the reasons for cancellation. We will confirm the cancellation within 24 hours or call you to confirm by phone.

7). What if you can't reach me by phone? Will my order be delayed?

We can usually complete verification and process your order quickly; however, if we are unable to contact you within one day of placing your order, shipping may be delayed.

We will try to contact you 2 or 3 times within 24 hours of placing your order. If we are unable to contact you, we will send you an email asking you to call us as soon as possible. Please return our call or reply by email to avoid delays in processing your order.

8). Can the telephone verification procedure be waived?

While in some cases we can waive our anti-fraud verification procedure using available data, this is not always possible. We recommend that you call or email us and we will let you know if the procedure can be waived.

Credit card

This is the most common payment method in our company. To ensure the security of your credit and debit cards, we may request telephone verification in the following cases:

• First time clients.
• When your card is declined multiple times.
• When the sender name and credit card name do not match.
• We can verify when order totals are unusually high.
• When the IP used to place your order does not match the billing address of your card.
• When we see two identical orders placed, to ensure that the orders are not accidental duplicates.

PayPal

This is the second most common payment method in our company. While Paypal has many security measures of its own, we go a step further and may need to verify your order in the following cases:

• First time clients.
• When your PayPal email does not match the contact email address provided.
• When the name of the PayPal account does not match the name of the sender.
• When we see two identical orders placed, to ensure that the orders are not accidental duplicates.

Wire transfer,

Since these are the equivalent of in-person cash payments, we do not need to verify these payments.

100% satisfaction guarantee

At Universal Gift Baskets , we know the joy of giving and receiving gifts; That's why our mission is to make sure your gifts can arrive anywhere, anytime, and why we make your shopping experience our top priority. We strive to do it right the first time. For more details, please see our 100% Satisfaction Guarantee Policy .

Satisfaction guaranteed

Universal Gift Baskets 100% Satisfaction Guarantee - When you're happy, we're happy!

At Universal Gift Baskets, we love the moment the gift arrives as much as you do. That's why our mission is to make sure your gifts can arrive anywhere, anytime, and why we make your shopping experience our top priority. We strive to do it right the first time.

However, we also know that many customers never take the plunge and ship packages internationally because they fear gifts will be delayed or held up in customs, food will spoil, or contents will break.

File a quality complaint

All items are inspected by our quality control team before shipping; However, flowers and gift baskets may occasionally arrive at their destination damaged or not arrive at all due to circumstances beyond our control.

Reports of gifts delivered damaged or with defective contents must be sent to Customer Service within 4 days of delivery. A photograph of the delivered goods, clearly showing the damage, must be included as this will help determine further rectification steps. Please be sure not to use filters when sending us photos of delivered items.

Quality complaints about flowers, cakes, fruits and other perishable items are only accepted within 36 hours of delivery. A photograph of the goods delivered, clearly showing the damage, must be included as this will help determine subsequent rectification steps.

Our Quality Department may need to contact the recipient for information about the gift delivered or the circumstances of the delivery, as it will help us make a decision on next steps for complaint resolution.

The investigation can take 1-2 business days most of the year. Please note that during major holidays such as Christmas, New Year, Chinese New Year, Valentine's Day and Women's Day, it may take longer due to business closures (up to 5-7 days).

Small fountain...

We work as hard as possible, but as much as it bothers us, there are things that are beyond our direct control (and that of our delivery/shipping providers); These issues are outside of our 100% Satisfaction Guarantee. We cannot compensate customers who provide incorrect or incomplete delivery addresses or whose recipients refuse delivery (i.e. to a hospital). As we cannot guarantee chosen delivery dates for orders placed more than 3 business days in advance for dates close to major gift-giving holidays such as Christmas, Easter, Mother's Day, New Year's Eve, Valentine's Day or Women's Day, the guarantee does not apply if delivery does not occur on the date chosen by the customer (see our delivery policy ).

Compensation for issues within the scope of the policy will be made in the form of full or partial refunds of the payment amount or discount vouchers for future orders.

Legal terms

UniversalGiftBaskets.com complies with all state and local laws of each delivery country. We act as your agent to purchase and ensure delivery of your gift in accordance with applicable local law. All orders are fulfilled and delivered by authorized retailers; Void where prohibited. Minors are prohibited by law from receiving or sending liquor, beer or wine. Alcohol restrictions vary by country of delivery (see Minimum Legal Drinking Age posted on ProCon.org for more information).

Please review our Terms and Conditions regarding Copyright, Disclaimer of Warranties and Limitation of Liability.

Terms and Conditions

By visiting or purchasing from this website and all its subdomains, you agree to the following terms and conditions. Please review them in detail.

Copyright

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All approved content published in the form of an article or product review must include a link to the page content originating from OR the home page: https://www.UniversalGiftBaskets.com .

Any content posted online or distributed without the express permission of the site owner is a violation of these terms and will require a media fee starting at $1,500 USD. The exact amount will be determined based on the time the content was published.

Disclaimer of Warranties and Limitation of Liability

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CERTAIN COUNTRY OR STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.