Términos del servicio
These terms explain how Universal Gift Baskets operates, including ordering, payments, delivery procedures, optional digital gift-message services, and customer responsibilities when using our worldwide gifting services.
Select a section below to review the applicable terms.
General TermsUniversal Gift Baskets provides worldwide gift delivery solutions through a trusted network of local partners, florists, retailers, and delivery providers. Our services allow individuals and companies to send meaningful gifts to recipients in more than 200 countries.
By accessing our website or placing an order, you agree to these Terms & Conditions and the policies referenced on our website.
We reserve the right to update these terms when necessary to reflect changes in our services, delivery processes, or legal requirements.
Order Information
Customers are responsible for providing complete and accurate information when placing an order, including recipient name, delivery address, phone number, email address, and any additional delivery instructions.
When Instant Gift Message is selected, the customer is also responsible for entering and reviewing the recipient email address, greeting-card message, sender signature, and requested digital-message date before completing the order.
Providing accurate information helps ensure a smooth delivery and communication process and allows our local partners and systems to process the requested services.
Order Confirmation
After submitting an order, customers will receive an order confirmation by email. Orders may require verification before processing.
Universal Gift Baskets reserves the right to verify or decline orders when additional information is required to protect customers and prevent fraudulent transactions.
Service Availability
Because gifts are sourced locally, availability may vary depending on the destination country, season, local suppliers, and delivery conditions.
We reserve the right to provide comparable alternatives when necessary to complete a delivery successfully.
Payment Authorization
By completing a purchase, you authorize Universal Gift Baskets to process the payment associated with your order.
Payments must be successfully verified before an order can be prepared and scheduled for delivery. An optional Instant Gift Message also becomes eligible for processing only after payment confirmation and the applicable order-validity checks.
Transaction Verification
For security reasons, first-time customers or orders requiring additional verification may receive a phone call or email confirmation before processing.
This verification process helps protect customers, recipients, and our payment partners from unauthorized transactions.
Delivery procedures, estimated timelines, recipient requirements, special delivery locations, courier limitations, and other delivery-related details are explained in our dedicated Delivery Policy.
Please review our Delivery Policy for complete information about our delivery procedures.
Important distinction: Instant Gift Message is an optional digital communication service that is separate from physical gift delivery. Where available on an eligible gift order, it is included at no additional charge.
Where the option is available, the sender may request that the approved greeting-card message and sender signature be sent to the recipient by email on a selected digital-message date while the physical gift follows its own fulfillment and delivery process.
The sender chooses the recipient email address and digital-message date during ordering. The digital-message date is separate from the preferred physical-delivery date and is a scheduling instruction rather than a guarantee of a precise inbox-arrival time.
Instant Gift Messages are subject to payment confirmation, order validity, service eligibility, system processing, and the recipient information supplied by the customer. Universal Gift Baskets may suppress or withhold a digital message when the associated order is cancelled, invalid, refunded, ineligible, uncertain, or otherwise fails required validation checks.
When Universal Gift Baskets records an Instant Gift Message as Sent, that status means our system submitted the email for transmission.
Sent does not mean or guarantee inbox placement, receipt, opening, reading, clicking, replying, acknowledgment, or any action by the recipient. It is not a representation or warranty that the recipient's email provider placed the message in the inbox, that a notification appeared on a particular device, or that the recipient saw or read the message.
Email transmission and visibility depend in part on systems and conduct outside Universal Gift Baskets' control. A message may be delayed, rejected, filtered, quarantined, routed to spam or junk, hidden, or otherwise not seen because of circumstances including, but not limited to:
- An incorrect, misspelled, inactive, or outdated recipient email address.
- A full or unavailable mailbox.
- Spam, junk, phishing, anti-abuse, antivirus, or security filters.
- Blocked senders, corporate firewalls, allowlists, denylists, or administrator policies.
- Email-provider throttling, routing, reputation, or acceptance rules.
- Temporary internet, network, DNS, or provider outages.
- Recipient device, email application, synchronization, notification, privacy, or account settings.
- The recipient deleting, ignoring, overlooking, refusing to open, or choosing not to read the message.
Universal Gift Baskets is not responsible for a recipient's failure or decision to open, read, respond to, or act on an email after it has been submitted for transmission.
Some email systems may return a bounce or delivery-failure signal. When such a signal is technically available, Universal Gift Baskets may review it as part of its operational process. Not every delivery problem produces an immediate, complete, or reliable bounce or failure notice.
The absence of a bounce, error, or failure signal is not proof that the email reached the inbox, was opened, or was read.
The customer is responsible for entering and reviewing the recipient email address, message, signature, and requested digital-message date before completing the order. Universal Gift Baskets is not responsible for non-receipt, misdelivery, disclosure to an unintended recipient, or other consequences caused by inaccurate recipient-email or message information supplied by the customer.
Requests to change a recipient email, message, signature, or scheduled digital-message date must be made as soon as possible. A change cannot be guaranteed once processing has begun or after the message has been submitted for transmission.
Instant Gift Message is not a shipping confirmation, delivery confirmation, or proof of physical fulfillment. The physical gift has its own preparation process, preferred delivery date, local availability, recipient-contact requirements, and delivery status.
Receiving or not receiving the digital message does not cancel, accelerate, replace, guarantee, or otherwise determine physical gift delivery. The recipient is not required to reply to the Instant Gift Message in order for the physical gift to continue through its normal delivery process.
For a customer-friendly explanation, visit our Instant Gift Message page.
Local Product Availability
Universal Gift Baskets works with local partners in each destination country. Because products are sourced locally, available brands, flowers, fruits, gourmet items, and gift selections may vary depending on location and season.
Images shown on our website represent the general style and concept of the gift. The final arrangement may vary slightly while maintaining the same quality, value, and purpose of the original selection.
Product Substitutions
In cases where a specific product, brand, flower, or item is unavailable, Universal Gift Baskets may substitute it with an item of equal or greater value to ensure the order can be completed within the expected timeframe.
Substitutions are especially common during holidays, seasonal periods, and in locations with limited product availability.
Worldwide Corporate Gifting Solutions
Universal Gift Baskets provides global gifting solutions for companies looking to recognize employees, appreciate clients, celebrate milestones, and strengthen business relationships.
Our international partner network allows companies to coordinate gift deliveries to multiple destinations through one centralized solution.
Multiple Recipients and Bulk Orders
Companies sending gifts to multiple recipients may contact our corporate team for assistance with recipient lists, gift selection, delivery planning, Instant Gift Message options, and special requirements. When Instant Gift Message is approved for a project, recipient-level email addresses and digital-message dates must be provided for the applicable recipients.
Large orders may require additional processing time depending on the number of recipients, countries involved, and customization requirements.
Corporate Branding and Customization
Depending on the destination and gift type, corporate customers may request personalized elements such as branded messages, company logos, or customized gift solutions.
Availability, production times, and additional costs may vary depending on the destination and requested customization.
Corporate Quotes
To request a corporate proposal, please provide details such as number of recipients, destination countries, preferred delivery dates, budget, and any special requirements.
Our team will review your request and recommend the best gifting solution based on your objectives.
Universal Gift Baskets does not operate as a traditional international shipping company. Instead, we coordinate gift preparation and delivery through local partners in the destination country.
This local fulfillment model allows us to provide fresher products, faster delivery times, and solutions adapted to each market.
Our network enables customers and companies to send meaningful gifts worldwide without the complexity of arranging international shipping themselves.
Order Cancellation Requests
Cancellation requests must be submitted as soon as possible after placing an order. Because gifts may require local preparation, purchasing, scheduling with delivery partners, or digital-message processing, cancellation availability depends on the status of the order.
Once an order has entered preparation, purchasing, delivery processing, or a requested digital message has been submitted for transmission, it may no longer be possible to cancel or modify the affected part of the service.
Refund Eligibility
Refund requests are reviewed individually based on the circumstances of each order.
Universal Gift Baskets cannot provide refunds for situations caused by incorrect information provided by the customer, including incomplete addresses, incorrect recipient details, incorrect recipient email addresses, unavailable recipient contact, or failure to provide required delivery information.
A recipient's failure or decision to receive, open, or read a successfully submitted Instant Gift Message does not by itself establish failure of the physical gift service and does not by itself create refund eligibility.
Failed Delivery Attempts
If a delivery attempt cannot be completed due to circumstances outside of our control, including recipient unavailability, incorrect information, restricted access locations, or lack of response from the recipient, additional delivery attempts or alternative arrangements may require additional charges.
Our team will make reasonable efforts to assist in resolving delivery issues, but successful delivery depends on accurate information and cooperation from the customer and recipient.
Customer Information
Customer and recipient information is used for processing orders, coordinating deliveries, communicating updates, providing customer support, and, when selected, sending the recipient’s Instant Gift Message.
Information required for delivery may be shared with trusted local partners only when necessary to complete the service.
Payment Security
Universal Gift Baskets does not store complete credit card information. Payments are processed through secure payment providers that apply their own security standards.
If you have questions about these Terms & Conditions, your order, Instant Gift Message, corporate requests, or delivery procedures, please contact our team.
Email:
info@universalgiftbaskets.com
WhatsApp:
+506 8991 7653
By placing an order with Universal Gift Baskets, you acknowledge that you have read, understood, and accepted these Terms & Conditions.