Find answers about gift delivery, ordering, corporate gifting, and our worldwide services.
Shipping and Delivery
How are gifts delivered to overseas locations?
We deliver gifts worldwide through our trusted local partner network, selecting the most suitable delivery solution based on each destination. Depending on the country, deliveries may be completed through international couriers or accredited local delivery partners.
How do you obtain recipients’ addresses?
Customers provide the recipient’s delivery information when placing the order. If additional information is required, our team may contact the recipient or customer to verify details and help ensure a successful delivery.
What happens if the address cannot be found?
If delivery cannot be completed due to incorrect or incomplete information, our team will work with the customer and local delivery partner to determine the best solution. Additional delivery charges may apply if a new delivery attempt is required.
Can I send my own gift to another country through your service?
Our service specializes in sourcing and delivering gifts locally in the destination country. We do not operate as an international shipping company for personal items sent across borders.
What is the delivery time?
Delivery times vary depending on the destination and product availability. In most locations, gifts can be delivered within 2–4 business days.
Where do you deliver?
We provide gift delivery solutions in more than 200 countries worldwide through our international network of local partners.
Can I send gifts to locations not listed on your website?
Yes. For special destinations or locations outside our standard coverage, please contact our team so we can review available delivery options.
What are your delivery hours? Can you guarantee a specific delivery time?
Delivery hours depend on the destination and local delivery operations. While we work to meet requested delivery dates, we cannot always guarantee an exact delivery time.
What happens if the recipient is not available?
Our delivery partners may contact the recipient or arrange an alternative delivery option depending on the location and circumstances. Additional delivery attempts may involve extra charges.
Can you deliver to hotels, hospitals, offices, or other special locations?
Yes. We can deliver gifts to many types of locations, including hotels, hospitals, offices, and other non-traditional destinations. Please provide complete recipient information when placing your order.
Ordering Procedures
How do I order a gift for delivery overseas?
To place an order, select the destination country, choose your preferred gift, add it to your cart, complete the recipient information, select your payment method, and finalize your purchase. You will receive an order confirmation by email.
Can I contact your team to place an order instead of ordering online?
Yes. Our team can assist you with your order through email or WhatsApp, especially for corporate requests, customized gifts, or special requirements.
Can I make changes to my order after placing it?
If your order has not entered the delivery process, we may be able to assist with changes or additional requests. Please contact our team as soon as possible with your order details.
Can I add an item to my order?
Additional items may be added depending on the order status and destination availability. Contact our team for assistance.
Can I preview the gift before delivery?
Gift previews may be available depending on the destination and local partner. You may request this service, and our team will confirm availability.
Does the courier contact the recipient before delivery?
In many destinations, our local partners may contact the recipient to help coordinate delivery. However, this depends on the delivery method and local procedures.
How can I arrange a surprise delivery?
You may request a surprise delivery by adding instructions during checkout. Please keep in mind that successful delivery may require the recipient to be available or reachable.
Why is my credit card charged before delivery?
Payment authorization is required before processing an order. This allows our team and local partners to prepare and arrange the delivery.
Can I deliver gifts to multiple recipients?
Yes. We support multiple-recipient orders for businesses, events, and corporate gifting programs.
Can I send the same gift to multiple countries?
Yes. Availability may vary by destination, but our team can help identify similar gift options across different countries.
Delivery Status and Confirmation
How do I receive delivery confirmation?
Once your gift has been delivered, confirmation will be sent by email. Delivery confirmation times may vary depending on the destination and local partner reporting process.
Why is my order status still showing as in process?
Some deliveries require manual confirmation from our local partners. Updates may take additional time, especially in remote locations.
Why does my order not always have a shipping company tracking number?
Not all gifts are delivered through traditional shipping companies. Many orders are completed by local delivery partners, which may not provide a standard tracking number.
What happens if there is an issue with my order?
If there is any issue with your delivery, please contact our support team with your order details. We will review the situation and work with our local partner to provide assistance.
Can I request an update about my delivery?
Yes. Contact our customer support team with your order number and we will provide the latest available information.
Additional Services
Can I add a personalized message to my gift?
Yes. You can include a personalized message with your gift during the ordering process.
Can I include my company logo?
Yes. Corporate customers may request branded gifting options, including company logos or personalized materials, depending on the destination and available services.
How do I add my company logo to a gift?
Please provide your logo files and any branding requirements when submitting your request. Our team will confirm available options and timelines.
Can you help me create a customized gift?
Yes. Our team can help create customized gifting solutions based on your recipient, destination, occasion, and requirements.
Can I attach my own image to the order?
Depending on the destination and available services, we may be able to include personalized images or printed materials with your gift. Please contact our team to confirm availability.
Privacy and Security
Is my order information private?
Yes. Customer information is treated as confidential and is only shared with the necessary local partners required to process and deliver your order.
How secure is my information?
We use secure technologies and trusted payment providers to help protect your personal information during the ordering process.
Does Universal Gift Baskets share my personal information?
We do not sell or share customer information for marketing purposes. Information is only used to provide our services, process orders, and complete deliveries.
How can I place an order by email or WhatsApp instead of online?
Our team can assist you with orders through email or WhatsApp, especially for corporate requests, customized gifts, and special delivery requirements.
Corporate Orders
Can you support corporate gifting programs?
Yes. We provide worldwide gifting solutions for companies looking to recognize employees, appreciate clients, celebrate milestones, and support business relationships.
Can you deliver multiple gifts to different countries?
Yes. Our international partner network allows companies to send gifts to multiple destinations worldwide through one coordinated solution.
Can I order gifts for multiple recipients?
Yes. We support bulk and recurring gifting requests for corporate customers. Our team can assist with recipient lists, gift selection, and delivery planning.
Can I include my company branding?
Yes. Depending on the destination and gift type, we can help incorporate branding elements to create a more personalized corporate gifting experience.
How do I request a corporate quote?
Contact our corporate gifting team with your requirements, including number of recipients, destinations, budget, and timeline. We will help design the best solution for your needs.