Terms of service

Order Information

Customers are responsible for providing complete and accurate information when placing an order, including recipient name, delivery address, phone number, email address, and any additional delivery instructions.

Providing accurate information helps ensure a smooth delivery process and allows our local partners to complete the delivery successfully.

Order Confirmation

After submitting an order, customers will receive an order confirmation by email. Orders may require verification before processing.

Universal Gift Baskets reserves the right to verify or decline orders when additional information is required to protect customers and prevent fraudulent transactions.

Service Availability

Because gifts are sourced locally, availability may vary depending on the destination country, season, local suppliers, and delivery conditions.

We reserve the right to provide comparable alternatives when necessary to complete a delivery successfully.

Payment Authorization

By completing a purchase, you authorize Universal Gift Baskets to process the payment associated with your order.

Payments must be successfully verified before an order can be prepared and scheduled for delivery.

Transaction Verification

For security reasons, first-time customers or orders requiring additional verification may receive a phone call or email confirmation before processing.

This verification process helps protect customers, recipients, and our payment partners from unauthorized transactions.

Please review our Delivery Policy for complete information about our delivery procedures.

Local Product Availability

Universal Gift Baskets works with local partners in each destination country. Because products are sourced locally, available brands, flowers, fruits, gourmet items, and gift selections may vary depending on location and season.

Images shown on our website represent the general style and concept of the gift. The final arrangement may vary slightly while maintaining the same quality, value, and purpose of the original selection.

Product Substitutions

In cases where a specific product, brand, flower, or item is unavailable, Universal Gift Baskets may substitute it with an item of equal or greater value to ensure the order can be completed within the expected timeframe.

Substitutions are especially common during holidays, seasonal periods, and in locations with limited product availability.

Worldwide Corporate Gifting Solutions

Universal Gift Baskets provides global gifting solutions for companies looking to recognize employees, appreciate clients, celebrate milestones, and strengthen business relationships.

Our international partner network allows companies to coordinate gift deliveries to multiple destinations through one centralized solution.

Multiple Recipients and Bulk Orders

Companies sending gifts to multiple recipients may contact our corporate team for assistance with recipient lists, gift selection, delivery planning, and special requirements.

Large orders may require additional processing time depending on the number of recipients, countries involved, and customization requirements.

Corporate Branding and Customization

Depending on the destination and gift type, corporate customers may request personalized elements such as branded messages, company logos, or customized gift solutions.

Availability, production times, and additional costs may vary depending on the destination and requested customization.

Corporate Quotes

To request a corporate proposal, please provide details such as number of recipients, destination countries, preferred delivery dates, budget, and any special requirements.

Our team will review your request and recommend the best gifting solution based on your objectives.

Order Cancellation Requests

Cancellation requests must be submitted as soon as possible after placing an order. Because gifts may require local preparation, purchasing, or scheduling with delivery partners, cancellation availability depends on the status of the order.

Once an order has entered preparation, purchasing, or delivery processing, it may no longer be possible to cancel or modify the order.

Refund Eligibility

Refund requests are reviewed individually based on the circumstances of each order.

Universal Gift Baskets cannot provide refunds for situations caused by incorrect information provided by the customer, including incomplete addresses, incorrect recipient details, unavailable recipient contact, or failure to provide required delivery information.

Failed Delivery Attempts

If a delivery attempt cannot be completed due to circumstances outside of our control, including recipient unavailability, incorrect information, restricted access locations, or lack of response from the recipient, additional delivery attempts or alternative arrangements may require additional charges.

Our team will make reasonable efforts to assist in resolving delivery issues, but successful delivery depends on accurate information and cooperation from the customer and recipient.

Customer Information

Customer information is used only for processing orders, coordinating deliveries, communicating updates, and providing customer support.

Information required for delivery may be shared with trusted local partners only when necessary to complete the service.

Payment Security

Universal Gift Baskets does not store complete credit card information. Payments are processed through secure payment providers that apply their own security standards.

If you have questions about these Terms & Conditions, your order, corporate requests, or delivery procedures, please contact our team.

Email:
info@universalgiftbaskets.com

WhatsApp:
+506 8991 7653