International Gift Delivery Policy
Here at Universal Gift Baskets, we understand that when you place an order, you expect your gifts to be delivered on time. Our delivery policies and an explanation of how we process your orders are listed below.
Alcohol Gift Delivery Policy
Call the recipient to arrange delivery
Cancellation Policy
Delivery Attempts
Shipping Status Notification
Easy Returns
Gift Delivery Times
Gift Packaging and Containers
Guaranteed Delivery Days
Holiday Delivery Information
Incorrect Recipient Information
Multiple Gifts Ordered to the Same Address
Order Rejected by a Recipient
Prepayment Policy
Special Delivery Locations
Standard Locations
Residential Addresses
Business Addresses
Special Locations
Hotels
Hospitals
Schools
Churches / Temples
Military Bases
Replacement Policy
Transaction Verification
Anti-Fraud Phone Verification
Phone Verification FAQs
Credit Card
PayPal
Legal Terms
Alcohol Gift Delivery Policy
Delivery Methods
Depending on the delivery location (country or state), gifts containing alcohol are sent via the postal service or delivered by our local delivery agents.
Product Substitutions
The contents of each gift basket are subject to local availability. Items may be substituted for items of equal or greater value. In cases where equivalent substitutions are not available, we will contact you to discuss alternative gift options.
Age Verification
When delivering any gift containing alcohol, the delivery person must obtain the signature of a person of legal drinking age in the country of delivery.
The legal drinking age is 21+ in the US or 18+ in many other countries. Please ensure you are sending gifts of alcohol to a recipient who is of legal drinking age in their country.
If no eligible recipient is present, the delivery person will not leave the gift at the door and will instead make another delivery attempt.
Retry Policy
If the initial delivery attempt is unsuccessful, we will retry delivery once or twice, depending on the shipping company (some shipping companies may leave the package at a pickup location). Please ensure that an eligible person is available to sign for the gift to avoid delivery delays.
If we are unable to deliver to the recipient after the shipping company has made several attempts, our customer service team will contact you to discuss next steps.
Legal Age Confirmation
By purchasing a gift containing alcohol, you confirm that you and the intended recipient meet the legal age requirements, which are 21+ in the US and 18+ in other specified countries. Age verification may be required during the checkout process.
Call the recipient to arrange delivery
We typically request the recipient's phone number to ensure a smooth delivery. Calls are typically made when the delivery is made by a local courier to ensure the recipient is home at the scheduled delivery time.
Please note: In some cases, we do not need to call the recipient. These cases include when the order is handled by a third-party shipper such as DHL, FedEx, or UPS. These services have their own address verification requirements and procedures, over which we have no control.
Cancellation and Refund Policy
Please review our Cancellation and Refund Policy for more details.
Delivery Area and Shipping Costs
We deliver to all major cities and towns in the countries we serve. If you don't see the country you're looking for in the list of serviced locations, we can still verify if delivery is possible from our regional hub. In these cases, delivery time may take longer, and we will inform you of the new delivery estimate. Please contact us if you are unsure if we serve a specific location.
Delivery Attempts
If delivery is attempted via a local courier and is unsuccessful due to the recipient's absence, the gift may be left at the local post office, where the recipient can later collect it. In this case, a note will be left on the recipient's door. Please note: We cannot be held responsible if the recipient does not collect the gift within 2 working days of the attempted delivery date, which may result in