Make the message arrive before the gift.
Choose the date for your personal message to be emailed to the recipient while the physical gift follows its own delivery process.
It is a simple way to make the occasion feel timely—even when local preparation and physical delivery take longer.
Thinking of you today and sending something special your way.
One thoughtful message. Two separate moments.
Instant Gift Message is available at no additional charge on eligible UGB gift orders. The sender chooses when the personal email should be processed; the physical gift keeps its own preferred delivery date and fulfillment process.
For the sender
- Write the normal greeting-card message and signature.
- Select Send your gift message by email.
- Enter the recipient email address.
- Choose the date you want the digital message processed.
- The same approved message and signature are used digitally—there is no second message to manage.
For the recipient
- A separate branded UGB email explains that the sender chose for the message to arrive in advance.
- The recipient sees the personal message and sender signature.
- The email explains that a physical gift has also been arranged and follows separately.
- No payment, reply or action is required from the recipient.
Three simple steps.
1. Write your message
Complete the occasion, greeting-card message and signature as you normally would for the physical gift.
2. Choose email + date
Turn on Instant Gift Message, enter the recipient email address and select the digital-message date. The message date is separate from the preferred physical-delivery date.
3. We process the message
After payment and order-eligibility checks, UGB processes the message according to the selected date and service rules. The physical gift continues separately.
What exactly does the recipient receive?
A warm Universal Gift Baskets email centered on your approved personal message and signature. It also explains why the message arrived before the physical gift, that the gift follows separately, and that no action is required. We do not include the gift price, partner information or internal fulfillment details.
What “Sent” means—and what it does not mean.
UGB can confirm submission from our system. We cannot guarantee inbox placement or human attention.
When an Instant Gift Message is marked Sent, it means Universal Gift Baskets submitted the email for transmission. It is not proof that the recipient’s email provider placed it in the inbox, that a notification appeared, or that the recipient opened, read or acted on the message.
Email visibility can be affected by an incorrect or inactive address, full mailbox, spam or security filters, blocked senders, corporate firewalls, provider rules, temporary network problems, device or notification settings, or simply the recipient choosing not to open or read the email.
The message passed our order checks and was submitted from the Universal Gift Baskets email system for transmission.
Inbox placement, receipt on a particular device, an open, a read, a click, a response or any action by the recipient.
Some providers return a bounce or delivery-failure notice. Not every provider or delivery problem produces an immediate or detectable signal.
The Instant Gift Message status does not mean that the physical gift has shipped, arrived or been delivered.
Designed around the date that matters.
The sender selects a digital-message date during ordering. Scheduled messages are processed only after payment and order-eligibility checks. The selected date is a scheduling instruction, not a guarantee of a precise inbox-arrival time.
- Same-day requests are processed after payment and eligibility checks.
- Future-date requests are scheduled using the service’s destination-related timing rules.
- The digital-message date cannot be later than the preferred physical-delivery date under the standard service rules.
- Cancelled, invalid or otherwise ineligible orders are not intended to send.
- The sender is responsible for entering the recipient email address correctly.
- Replies to the automated Instant Gift Message are not monitored.
Instant Gift Message FAQ
Is there an additional charge?
No. Where Instant Gift Message is available on an eligible gift order, it is included at no additional charge.
Who chooses the message date?
The sender chooses the digital-message date while placing the order. That date applies to the email message only and is separate from the preferred physical-delivery date.
Does the recipient see my signature, or only the message?
The recipient sees both. Instant Gift Message uses the same approved greeting-card message and sender signature entered for the gift. It is not an anonymous-message feature, so the sender signature is included in the digital email.
What does the recipient actually receive?
The recipient receives a separate Universal Gift Baskets email containing the approved personal message and sender signature, plus a clear explanation that the sender chose to have the message arrive in advance and that a physical gift follows separately.
Does the email replace the greeting card with the gift?
No. The digital message reuses the same approved message and signature. It does not replace the physical gift or its greeting-card experience.
Can UGB guarantee that the recipient receives or reads the email?
No. UGB can confirm submission for transmission, but inbox placement, receipt, opening, reading and recipient action depend on external email systems and the recipient.
What if the email bounces?
If a detectable bounce or failure signal is returned, UGB may review it operationally. Some delivery problems do not generate a reliable bounce, so absence of a bounce is not proof the message was seen.
Can I change the message, email or date after ordering?
Contact us as soon as possible. Changes may be possible before digital-message processing begins, but cannot be guaranteed once processing has started or after the message has been sent.
Can businesses use this for employees or clients?
Yes. Where configured, Instant Gift Message can support birthdays, onboarding, recognition, anniversaries, client appreciation and other business moments.
A personal message first. A thoughtful gift on its way.
Choose a gift, add your message and—where available—schedule an Instant Gift Message at no additional charge while we coordinate the physical gift separately.